FAQ – Eternal Rose The Shop


What are the shipping times for your products?

We take 24/48 hours to process and ship your order.

What are the delivery times for your products?

The delivery time is generally 7 to 14 days.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Saint-Affrique, in France. Our international warehouse is located in China.

Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via email at E-mail adress

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do ?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: rose.eternelle.laboutique@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Saint-Affrique in France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: E-mail adress

Do you have a refund policy?

We do our best to solve any problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course fulfill the payment, in case the recourse is done within 30 days following the date of the order and that the product (s) concerned are not sold. . For more information, please read more about our refund policy refund policy link