Refund Policy – ​​Eternal Rose The Boutique

Refund Policy



Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To cancel a ordered , please let us know under 24 h maximum after passing your ordered , beyond of  24h us ne somme no longer in a position to be able to undo the car order this one is paid is shipped.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

Certain types of goods cannot be returned. These include perishable goods such as food, flowers, and newspapers or magazines. Likewise, we do not accept returns on personal hygiene or sanitary products, hazardous materials or substances, flammable liquids or gases.

Other items that are not allowed to be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged, or has parts missing for a reason not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is credited automatically within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please double-check your bank account first.
Then contact the company that issued your credit card, as the official posting of your refund may take a little time.
Then contact your bank. The posting of a refund is often subject to a processing time.
If you have taken all these steps and still have not received your refund, contact us at the following address:
Sale or promotion items (if applicable)
Only normal priced items are refundable. Unfortunately, items that are on sale or on sale are not.

Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at and send your item to: 16 rue jean moulin, Saint Affrique, 12400, France.

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal in value to the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gifter had the item shipped to their address to give it to you later, the gifter will be refunded and therefore know that the gift has been returned.
To return your product, you must send it to the following postal address: 16 rue jean moulin, Saint Affrique, 12400, France.

You are responsible for the shipping costs associated with returning your item. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item over $ 35, we recommend that you use a shipping tracking service or insure your shipment. We do not guarantee that we will receive the returned item.